Last Updated: May 6, 2025
At Neon Ghost (“Neon Ghost,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you (“Client,” “you,” or “your”) use our website development services, including Neon Starter, Argon Links, Krypton Custom Website, and Nitro E-commerce Website (collectively, “Services”), or visit our website, neonghost.net. By engaging our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect only the information necessary to provide our Services and improve your experience. The types of information we may collect include:
Client-Provided Information:
Contact Details: Name, email address, phone number, or mailing address provided when you purchase Services, submit inquiries, or communicate with us.
Website Content: Images, videos, text, links, branding materials (e.g., logos, color schemes), or other content you submit for your website (e.g., up to 20 images and 10 videos for Neon Starter/Argon Links, unlimited content for Krypton/Nitro).
Payment Information: Billing details (e.g., credit card or cryptocurrency wallet information) collected via secure payment gateways (e.g., Stripe, PayPal) for Service purchases.
Account Information: Login credentials or preferences if you create an account on neonghost.net (if applicable).
Third-Party Service Information:
Automatically Collected Information:
Website Usage Data: IP address, browser type, device information, pages visited, and timestamps collected via cookies or analytics tools (e.g., Google Analytics) when you visit neonghost.net.
Service Performance Data: Metrics on website performance (e.g., visitor counts, link clicks) for sites we host, collected via analytics tools to ensure quality.
Communications: Information from emails, forms, or support requests you send to us (e.g., via support@neonghost.net).
2. How We Use Your Information
We use your information to deliver, improve, and personalize our Services. Specific uses include:
We do not use your information for purposes unrelated to our Services, such as selling it to third parties for marketing.
3. How We Share Your Information
We share your information only as necessary to provide our Services or comply with legal obligations. Sharing may occur in the following cases:
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
4. Data Security
We take reasonable measures to protect your information, including:
Encryption: All websites we host (e.g., neonghost.net/yourname) include free SSL certificates for secure data transmission, leveraging our hosting expertise.
Secure Payment Processing: Payment information is handled by trusted third-party gateways (e.g., Stripe, PayPal) with industry-standard encryption. We do not store payment details.
Access Controls: Client data is accessible only to authorized Neon Ghost personnel or service providers on a need-to-know basis.
Regular Monitoring: We monitor our systems for vulnerabilities to ensure data integrity.
However, no system is completely secure. We are not liable for unauthorized access beyond our reasonable control (e.g., hacking of third-party services).
5. Data Storage and Retention
Storage Location: Client data is stored on secure servers managed by our hosting providers, primarily in [Your Jurisdiction, e.g., United States]. Some data may be stored internationally if our providers use global servers.
Retention Period:
Client-Provided Content: Website content (e.g., images, videos) is retained for as long as your website is hosted with us (e.g., lifetime for Neon Starter/Argon Links while Neon Ghost is operational; 1 year for Krypton/Nitro unless extended).
Contact and Payment Information: Retained for 7 years to comply with tax and legal obligations, then securely deleted unless you remain an active client.
Usage Data: Analytics data is retained for up to 2 years to improve our Services, then aggregated or deleted.
Deletion Requests: You may request deletion of your personal information (except data required for legal purposes) by contacting us at [support@neonghost.net (mailto:support@neonghost.net)]. We will respond within 30 days.
6. Cookies and Tracking Technologies
Cookies: We use cookies on neonghost.net to enhance your experience (e.g., remembering preferences, tracking site usage). Cookies may be set by us or third parties (e.g., Google Analytics).
Analytics: We use tools like Google Analytics to collect anonymized data on site visits and behavior to improve our Services.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
Access: Request a copy of the data we hold about you.
Correction: Request updates to inaccurate data.
Deletion: Request deletion of your data (subject to legal retention requirements).
Objection: Object to certain uses of your data (e.g., analytics).
To exercise these rights, contact us at [support@neonghost.net (mailto:support@neonghost.net)]. We will respond within 30 days, in compliance with applicable laws (e.g., GDPR for EU clients, CCPA for California residents).
8. Third-Party Links and Services
Our Services may integrate third-party services (e.g., payment gateways, domain registrars) or link to external sites. These third parties have their own privacy policies, and we are not responsible for their practices. Review their policies before using their services.
9. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly. Contact us if you believe we have collected data from a minor.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on neonghost.net with a revised “Last Updated” date. If changes significantly affect your rights, we will notify active clients via email. Continued use of our Services after updates constitutes acceptance.
11. Contact Information
For questions, requests, or concerns about your privacy, contact us at:
